Terms of Service

Last updated: 2026-09-24

These Terms govern the provision and use of ReplyRemind (the "Service"). By installing the Service into a Slack workspace, the workspace and its members agree to these Terms.

1. The Service

ReplyRemind detects @mentions in Slack that have not been replied to and sends a direct-message reminder to the person who was mentioned. The Service monitors only those channels the bot has been explicitly invited to.

2. Getting started and member enrolment

• The Service is activated when a workspace member installs it through Slack's authorisation flow.
• A member is enrolled automatically the first time they are @mentioned in a monitored channel. On enrolment, the Service sends them a direct message containing a link to their own settings.
• Any member can turn their own reminders off at any time, from the settings page or from a button in Slack.

3. Fees and payment

• The core features are free to use.
• The Pro plan is billed per workspace, per month; there is no per-seat billing. The price is the amount shown on the Service's billing page.
• The Pro plan includes a 14-day free trial. Unless cancelled before the trial ends, the subscription converts to a paid subscription automatically.
• Payments are processed by Stripe, Inc. We never store card details.
• Subscriptions renew automatically at the end of each billing period unless cancelled.
• You may cancel at any time using the "Manage subscription" button on the billing page (workspace admins and owners only). The same screen lets you update your card and view past invoices. Paid features remain available until the end of the period already paid for.
• We do not generally provide pro-rata refunds for partial periods.

4. Who may upgrade

Only a Slack workspace admin or owner may upgrade to the Pro plan. Because billing applies to the whole workspace, this prevents a member without authority from committing the workspace to a subscription.

5. Acceptable use

You agree not to:

• use the Service in violation of any applicable law;
• reverse engineer, decompile, or attempt to gain unauthorised access to the Service;
• place an unreasonable load on the Service, including automated bulk requests;
• disclose or share a settings link (a URL containing an access token) with anyone not entitled to it;
• infringe the rights of other members or third parties.

6. Changes, suspension and discontinuation

• We may change, add to, or remove features of the Service without prior notice.
• We may temporarily suspend the Service for maintenance, to address a fault, in response to changes on Slack's side, or for other unavoidable reasons.
• If we discontinue the Service entirely, we will give as much notice as reasonably possible and refund the unused portion of any paid subscription.

7. Disclaimer

• The Service is provided "as is". We do not warrant that it will meet your particular requirements, operate without interruption, or that every reminder will be delivered.
• The Service depends on Slack's API. Outages, changes on Slack's side, or network delays may cause reminders to be delayed or not delivered.
• We are not liable for any consequence of a member failing to reply to a mention.

8. Limitation of liability

To the extent permitted by law, our total liability arising out of or relating to the Service is limited to the amount actually paid by you for the Service in the twelve months preceding the event giving rise to the claim. We are not liable for lost profits, loss of data, or any indirect or consequential loss.

9. Data and privacy

Information handling is governed by our Privacy Policy.

10. Changes to these Terms

We may revise these Terms from time to time. Material changes will be announced on the Service's website. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

11. Governing law

These Terms are governed by and construed in accordance with the laws of Japan. The Tokyo District Court shall have exclusive jurisdiction as the court of first instance over any dispute arising between us and a user in connection with the Service.

12. Contact

Questions about these Terms:

info@replyremind.com