Privacy Policy

Last updated: 2026-09-17

ReplyRemind (the "Service") is an application that reminds you about unanswered @mentions in Slack. This policy describes how the operator of the Service ("we") handles information in connection with the Service.

1. Information we collect

When the Service is installed to a Slack workspace and while it is in use, we collect and store the following.

Workspace information

• Slack workspace ID and name
• The authentication token the Service uses to call the Slack API
• Subscription plan, and for paid plans, the Stripe customer ID and subscription ID

User information

• Slack user ID and display name
• Language and timezone configured in Slack
• Whether the user is a workspace admin or owner
• Notification preferences set in the Service (reminder delay, notification hours, weekdays, pause state, etc.)

Mention information

• In channels the Service has been invited to: the text, author, channel and timestamp of messages in which a user is mentioned
• Whether the mention has been replied to, and how many reminders have been sent

Other

• Content submitted through the feedback form
• Server logs containing technical identifiers such as Slack user IDs and channel IDs (message text is not logged)
• Website visit records (date, display language and the referring site's domain only). We set no cookies and send nothing to any third-party analytics service. To count each visitor once per day, we keep an irreversible value derived from the IP address for up to one day and then delete it; the IP address itself is never stored.

Information we do not collect

• Messages in channels the Service has not been invited to
• The content of direct messages between users
• Credit card details (payments are processed by Stripe, Inc.; we never store card data)
• Slack profile details such as email address, full name or phone number (other than display name)

2. How we use it

• Detecting unanswered mentions and sending reminder notifications
• Applying each user's notification preferences
• Providing paid plans and managing billing
• Improving the Service and investigating issues
• Responding to enquiries

3. Sub-processors

We engage the following sub-processors to deliver the Service. Each processes data only on our instructions and only for the purpose of providing the Service.

Entity	Purpose	Data location
Xserver Inc.	Server and database hosting	Japan
Stripe, Inc.	Payment processing for paid plans (card details are handled directly by Stripe and are never stored by us)	United States

4. Other disclosure

Apart from the sub-processors above, we do not share collected information with third parties except where disclosure is required by law.

The Service runs on the Slack platform operated by Slack Technologies, LLC. Data handling within Slack itself is governed by their own privacy policy.

5. Retention

• Mention information is deleted automatically 30 days after the mention is replied to or resolved. Mentions that remain unanswered are automatically marked resolved after 30 days, so records are kept for at most about 60 days.
• Workspace and user information is deactivated immediately when the Service is uninstalled, and reminder processing stops. Contact us if you would like the data permanently deleted.
• Server logs are retained only as long as needed for operations and then deleted.

6. Deleting your data

You can stop using the Service at any time by uninstalling it from your Slack workspace settings. To have stored data deleted, contact us at the address below with your workspace name and we will act promptly.

7. Security

• All traffic is encrypted with TLS (HTTPS)
• Access to the settings page is protected by a unique, unguessable token issued per user
• Requests from Slack and Stripe are verified by signature

8. Changes to this policy

We may update this policy as laws or the Service change. Material changes will be announced on the Service's website.

9. Contact

For questions about this policy or to request deletion of your data:

info@replyremind.com